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DAMAGE & GARMENT CARE POLICY
All pieces from The Archive are carefully maintained and handled with care, including consigned garments entrusted to Lenté Archive. By renting or fitting any piece from The Archive, you agree to the following Damage & Garment Care Policy.
GARMENT RESPONSIBILITY
Clients are responsible for the condition of the piece from the time it is received until it is successfully returned to The Archive.
All garments must be handled with proper care throughout the rental or fitting period.
GARMENT CARE
Professional cleaning, steaming, and garment maintenance are handled exclusively by Lenté Archive.
Clients must not:
• wash the garment
• dry clean the garment
• attempt repairs or alterations
Many pieces are made from delicate fabrics and may be permanently damaged by improper handling.
ALTERATIONS
Alterations are strictly prohibited.
Clients may not:
• hem garments
• cut fabric
• pin permanently
• resize garments
• modify the original fit or structure of any piece
This policy helps preserve the condition of both Lenté Archive pieces and consigned garments.
HANDLING DURING WEAR
Clients are expected to wear and handle pieces carefully.
Please avoid:
• forcing tight zippers
• excessive pulling or stretching
• exposure to sharp objects
• placing garments near food, drinks, oils, or makeup
• activities that may damage delicate fabrics
MINOR WEAR
Minor wear from normal use may be considered acceptable depending on the situation and condition assessment upon return.
DAMAGE
If a piece is returned with:
• stains
• tears
• broken zippers
• missing embellishments
• fabric damage
• permanent odors
• alterations
• other noticeable damage
Lenté Archive reserves the right to assess and charge applicable repair fees.
SEVERE OR IRREPARABLE DAMAGE
If a piece is returned:
• heavily damaged
• permanently stained
• altered
• destroyed
• or beyond repair
the client may be charged up to the full replacement value of the piece.
LOST ITEMS
Clients remain fully responsible for the garment until it is successfully returned to The Archive.
Lost or unreturned pieces may result in full replacement charges.
EXISTING DAMAGE UPON RECEIPT
If you notice any issue with the garment upon receiving it, please contact our team within 12 hours and provide clear photos for assessment.
Failure to report existing damage within the allowed period may result in the client being held responsible for the condition upon return.
CONSIGNED PIECES
Many garments within The Archive are consigned by individual owners. Clients are expected to treat all pieces with respect and care throughout the rental period.
FINAL ASSESSMENT
All returned pieces undergo inspection upon return.
Lenté Archive reserves the right to make the final assessment regarding:
• damage classification
• repair requirements
• replacement costs
• applicable charges
CONTACT
For concerns regarding garment care or damage assessment, please contact us through our official website or social platforms.